Returns & Exchanges
At BaseNZ, we want to ensure you are stoked with your gear, so we offer a hassle-free 30-day return policy for all unused items in their original packaging. Whether the fit isn't right or you've changed your mind, we are here to get you back on the mountain or street with the right equipment.
Check Eligibility
Ensure your item is in brand new condition, unworn, with all original tags and packaging intact within 30 days of purchase.
Complete the Form
Fill out the returns form included in your original shipment or download a digital copy from our website to specify if you want a refund or exchange.
Pack and Ship
Securely package your gear and send it back to our Wanaka warehouse using a trackable courier service of your choice.
Processing
Once our team receives and inspects your return, we will process your refund or ship out your exchange item within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing